Pre-launch draft: placeholders in square brackets must be replaced with verified company details and legally reviewed before the live site is published.
Draft updated: 2026-10-23
Right to cancel
Consumers generally have a fourteen-day right to cancel. The start of the period, cancellation address and legal effects must be completed and reviewed for the real business process.
How to cancel
Send a clear statement to [LEGAL_BUSINESS_NAME], [FULL_BUSINESS_ADDRESS], [BUSINESS_EMAIL]. The model cancellation form may be used.
Returns and reimbursement
The reimbursement period and method, return costs and any diminished-value rules must be defined in line with the law.
Exceptions
Exceptions may apply to certain opened sealed hygiene goods or made-to-order goods. Include only exceptions relevant to products actually sold.