Pre-launch draft: placeholders in square brackets must be replaced with verified company details and legally reviewed before the live site is published.
Draft updated: 2026-10-25
Start a return
Contact [RETURNS_EMAIL] with your order number, reason and photos when damaged. Do not send items until you receive the correct return instructions and address.
Condition and packaging
Return items complete and in original condition where possible, with accessories and packaging. This does not limit statutory rights for defective goods.
Costs and refunds
Who pays return costs, the refund method and deadline, and original delivery costs must be defined for each lawful case.
Exceptions
List only legally relevant exceptions for products actually sold, such as opened hygiene seals.